Fluffymilk.com Website - Terms & Conditions
We offer this website, including all information, software, products and services available from this website or offered as part of or in conjunction with this website (the "Website"), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. We reserve the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.
Your continued use of the Website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by us.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.
Email newsletters are sent based on your subscription in our Mail Chimp account. You can update your preferences there. If you are having any trouble managing this please let us know and we can help.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Refunds & Exchanges
We do not have to give a refund if you change your mind about a purchase — so please choose carefully.
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. If you receive a faulty or incorrect product please contact us by emailing firstname.lastname@example.org. Please include your contact details, the receipt details and your best description of the fault. Photographs add welcome detail.
I will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow from 2 to 5 days for delivery domestically.
I do not ship internationally.
Appointments can be made for pick up options. Please enquire.
Shipping weights are recorded in the system as the greater of KG weight or Volumetric weight to allow calculation of the correct shipping method for the item/purchase. These values take into consideration some packaging allowance to keep the item safe during shippping.
Booking and Cancellation Policy
Tickets sold for a specific date can not be cancelled. We welcome you transfering them to another person in the case that you can not make it.
Vouchers sold for various proposed dates, we will cheerfully confirm a booking for guests who have pre-purchased their voucher/ticket.
Workshops and rsvp events are scheduled for you our clients and we ask that if you must postpone or reschedule any booking, that you please give at least 24 hours’ notice.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in the case of an emergency.
Here is the breakdown;
• up to 24 hours of notice your event voucher is redeemed. You are welcome to negotiate to send another person in your place. Also, I may at my own discretion issue a similar voucher endorsed “standby” so you could join another workshop at a later date.
• ‘no-shows’ forfeit their voucher
Vouchers that are sold or issued with an endorsement of “Standby” can be redeemed for workshops or events described when a vacancy is not taken up by a full fee-paying participant. Standby vacancies will be offered within the last few days of any event/workshop to which they apply.
Use the Website at your own risk. This Website is provided to you "as is," without warranty of any kind either express or implied. We cannot warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. We reserve the right to change or discontinue at any time any aspect or feature of the Website.
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
Exclusion of Liability
The content of the pages of this Website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Copyright, Trade Marks and Other Intellectual Property
This Website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
If you believe that any item on the Website shows in a way that constitutes copyright infringement or the infringement of any other intellectual property rights, please notify us as soon as possible so that we may act promptly and appropriately.
Except for material in the public domain under relevant copyright law, all material contained on the Website (including all software, HTML code. Java applets, Active X controls and other code) is protected by New Zealand, Australian, United States, European and other foreign intellectual property laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of the copyright owner.